We made it.
We’ll look after it.

Most brands our size send repairs to a third party workshop and hope. We employ the machinists, so a piece goes back to the bench it came from.

Starting a repair

• Write to orders@panch.pk with your order number and photographs of the problem.
• We will tell you whether it falls inside the guarantee, what the repair involves, and where to send it.
• Please wait to hear from us before sending anything. We cannot match an unannounced parcel to an order.

After twelve months we still take pieces back. We assess the piece, quote the work, and tell you the cost before anyone picks up a needle.

It does not cover ordinary wear, damage caused by use or accident, or a repair somebody else has already attempted. Leather ages. A jacket worn hard for a year is supposed to look like a jacket worn hard for a year.

To claim, write to orders@panch.pk with your order number and photographs.

We use full grain hides and goat suede. Neither needs much, and both are ruined by the same handful of things.

• If it gets wet, let it dry at room temperature away from any heat source. A radiator will cook leather and it does not come back.
• Wipe full grain with a dry cloth. Condition it about twice a year, less if you wear it rarely.
• Brush suede with a suede brush, in one direction. Never put conditioner or oil on suede.
• Store it on a shelf or a broad hanger, out of sunlight, in the dust bag it arrived in. Never in plastic, which traps moisture.
• Keep it away from perfume, alcohol and hand sanitiser. All three mark leather permanently.

Full grain darkens and softens as it is worn. Marks that appear in the first few months usually settle into the grain. That is the material behaving correctly, not a fault.

Three letters, stamped by hand at the workshop, free on every piece that can take it. Blind, which is the impression alone with no colour, or gold, or silver.

Anything longer than three letters, or a piece made to your own specification, is bespoke. Message us and we will tell you what is actually possible before you commit to anything.

We own the workshop, so a run of the same piece is straightforward. Tell us what you are thinking and we will come back with what is possible, a price and a lead time.

Every piece that can take an initial carries three letters, stamped by hand, free. On a gift run that means each one goes out with the name of the person receiving it.

Shipping options, costs and estimated delivery times depend on where you are and which service you choose. They are shown in full at checkout before you pay.

Some pieces are made to order. Where that applies the production time is given at checkout or by email. Lead times are estimates and can move with material availability or workshop capacity.

Your dispatch email carries the tracking number. If it has not arrived, write to orders@panch.pk and we will find it.

On international orders, any customs duties, taxes or import fees are the responsibility of the customer.

You have seven days from delivery to raise a problem. We exchange a piece that arrives faulty, damaged, or is not what you ordered.

What we will exchange

• You tell us within seven days of delivery.
• You send photographs of the fault so we can see it.
• The piece is unused and unworn, with all tags, labels, packaging and accessories.
• The fault is ours, rather than damage from use or an attempted repair.

What we cannot take back

• Personalised, embossed or bespoke pieces, unless the piece is faulty.
• Sale pieces.
• Anything raised after the seven days have passed.
• Anything damaged in wear, altered, or missing its tags and packaging.

To start, write to orders@panch.pk with your order number and photographs. Orders can be cancelled any time before they are dispatched.

If you are buying from the United Kingdom or the European Union, nothing above removes your statutory right to cancel a distance purchase within fourteen days of receiving it. The full text is in our Refund Policy.

Measurements are listed on every product page. Leather does not stretch back, so a jacket that is tight when you buy it stays tight.

If you are between sizes or unsure, message us your measurements. We will tell you honestly which to take, including the times when the answer is neither. This is quicker on WhatsApp than by email.

Owning a piece makes you a member of PANCH SOCIAL CLUB, and a number comes with it. Membership is free, it cannot be bought, and it cannot be applied for.

The terms are written out plainly on the club terms page. Questions about your number go to hello@panch.pk.